Customer Service Representative

Job Locations US-NY-Rochester
Hidden (8721)


Primarily responsible for using our business systems to accurately and efficiently resolve customer inquiries including entering quotes and orders and addressing customer service questions that come in via fax or email. Secondary responsibility may include answering and responding to customer inquiries as it relates to products and calibration services, over the telephone.

If you are career-minded and looking for an environment that is fast-paced, sales, customer-oriented, and challenging, we have an opportunity for you! Transcat has an outstanding reputation and offers the experience and benefit of working for a mid-size, quality-oriented company. We are seeking a career-minded, positive, energetic data entry /sales & customer service associate to join our team. With a proven track record of success, this entry level position could lead to a lucrative professional career.


  • Follow proper order entry procedures for quotes and orders
  • Demonstrate basic proficiency in satisfying customer needs while ensuring adherence to company business and operational/transactional guidelines
  • Become knowledgeable on our products and services while demonstrating a consistent effort to increase job skills in technical proficiency
  • Ability to work with electronic Excel and Word documents, basic knowledge of formulas, discounting, charts, cut and paste functions
  • Assist Inbound Sales team by answering queue phone calls when requested, while incorporating Standards of Sales & Service Excellence
  • Ability to analyze and determine any changes or enhancement opportunities to current processes, procedures and customer approaches
  • Back up receptionist for multi-line switchboard when requested
  • Performs other duties as assigned


  • Associates Degree required; Bachelor’s preferred
  • 2+ yrs. related experience and (product data entry/telephone sales)
  • Must be well organized with excellent attention to detail and accuracy
  • Must have the ability to multi-task in a fast-paced environment
  • Excellent verbal and written communication skills
  • Candidate must be computer literate and proficient at using a keyboard. Proficient in Microsoft Office– Outlook, Excel, Word and Acrobat Adobe
  • Must have excellent follow-up skills
  • Must have ability to learn and apply pricing strategies to win quotes
  • Effective and Positive Communication
  • Problem Solving and Resourcefulness 
  • Sales-ability
  • Quality, Accuracy and Productivity

Transcat, Inc. is a global leader in test and measurement equipment and calibration services. To learn more about Transcat, visit us at:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status


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