Calibration Service Manager (USA) - [CAL105B]

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer— 

• Work that matters.
• A values-based culture where people care about each other and the work they do together.
• Flexibility
• Training and development to accelerate learning and career advancement.
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

Position Description:    

Join the industry leader in Measurement, Test, Inspection and Calibration!  Transcat is experiencing an unprecedented growth in their service segment satisfying high growth markets in Aerospace, Pharmaceutical, Life Sciences and Chemical.  Recognized in the industry for setting new standards in providing fast, high quality and accredited calibration services with laboratory locations across North America

Utilize your leadership skills to continue our growth by empowering lab personnel expand their calibration skills while developing lean processes and robust quality systems.   

Major Areas of Responsibility:

Technical Leadership- Optimize calibration disciplines to provide innovative services while setting industry standards for turnaround time.  Develop productivity tools by leveraging current and future technology.  Work with auditors and team to create a robust quality system that assures compliance with ISO17025 and other governing bodies.

Management Leadership- Demonstrate ability to lead individuals/teams to accomplish production demands while empowering workforce to drive opportunities for improvement.   Coach management and technical leaders within the organization to create a succession plan for continued growth.  Set goals for cross training and onboarding new personnel. Provide employee performance appraisals that recognize achievements, outline opportunities to improve and set objective goals.

Customer Centric- Interface directly with customer to fulfill their calibration needs.  Seek the “Voice of the Customer” in order to develop new services.  Take corrective action on nonconforming customer issues assuring a sustainable solution is implemented.  Work with Sales to create an offering to meet the needs of the customer while allowing Transcat to achieve favorable results. Create seamless service between laboratory and on-site service.

Business Acumen– Manage Laboratory P & L to achieve revenue, cost and profit goals.  Create budgets and financial plans to drive financial performance.  Work with sales and marketing organizations to create business cases to develop markets and justify new equipment.

Change Agent– Drive a culture of continuous improvement at all levels of the organization.  Utilize lean enterprise tools to eliminate waste and optimize processes.  Encourage an environment of healthy risk to try set a new precedence within the industry.  

Strategic Planning- Develop 1,3,5 year plans to scale business while addressing workforce planning, equipment utilization and laboratory foot print. 

Ensure compliance with all company, customer and governmental policies, procedures and standards and take corrective action(s) when necessary.

Perform the duties as on-site Facility Safety Officer (FSO)

Supervisory Responsibilities: 

As Calibration Laboratory Manager, provide management and supervisory responsibility for the day-to-day activities for a Calibration Laboratory.

Supervises a number of employees, depending on the size of the laboratory.  Responsibilities include carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience:                                                        

Bachelor's degree (B. A.) from credited four-year college or university preferably in a technical field;  7+ years experience in repair and calibration of instruments, preferably in progressively responsible positions or equivalent combination of education and experience.

PMEL (Precision Measurement Equipment Laboratory) or TMDE (Test Measurement Diagnostic Equipment) training + military experience in the calibration field  plus 5+ years civilian experience (at least 2 years in a supervisory capacity) should sufficiently prepare a candidate for this position.

Certificates, Licenses, Registrations:

CCT certification through ASQ will is desirable

Must possess a valid driver’s license

Equal Opportunity and Non-Discrimination

Transcat is an equal opportunity employer and prohibits discrimination on the basis of any protected status.  All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personal with disabilities to enable them to perform the essential functions of this position unless to do so poses an undue hardship on the organization or a direct threat to health or safety reasonably accommodate individuals to perform the essential functions of this position.

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