Strategic Customer Success Manager (USA) - [SAL285C]

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Salary range $54k-$81k

The Strategic Customer Success Manager is a creative, results driven individual responsible for portfolio sales performance results. The Customer Success Manager position requires a combination of sales experience, customer-focus, and drive.

• Identify and qualify new opportunities & work with sales teammates to expand market share within assigned logos
• Create customer relationships that provide sustainable, profitable growth within your assigned $5M+ portfolio
• Responsible for gross margin improvement across assigned portfolio; re-evaluating cost structure and renegotiating contracts at time of renewal.
• Completes comprehensive reporting on assigned portfolio, including forecasting, gross margin improvement, and discounting.
• Ensures an overall exceptional customer experience is being delivered in order to build customer equity.
• Accountable to conducting in-person Partnership Review Meetings as established by customer requirements
• Profound understanding of Transcat’s value proposition, technical services industry, market share and customer initiatives
• Flexibility to support in- person client meetings regularly across North America
• Other job duties as assigned

Required Knowledge, Skills and Abilities:  

• 3-5 years of experience selling products and services
• Experience with B2B sales
• Strategic Selling alumni a plus
• Excellent written, verbal, and analytical skills
• Proficient in Word, Excel, and Salesforce

Education and Experience:

• Bachelor’s Degree is required, MBA is a plus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Home office environment, regular travel (30% or more) Customer, Partnership Review Meetings and National Sales and Operations Meetings

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination on the basis of any protected status.  All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless doing so poses an undue hardship on the company or a direct threat to health or safety.