CBL Project Manager (USA) - [CAL365B]

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Salary range $90k-$125k

As an integral member of the Client-Based Laboratory (CBL) infrastructure, the CBL Project Manager manages the building of the CBL business anywhere they are needed.  More specifically, the CBL Project Manager will travel to new CBL sites to manage and support the management of the CBLs through the Transition and Steady-State phases. With an estimated 90-120 day period for each Transition phase, the CBL Project Manager can expect to be assigned to approximately three to four CBLs per year, depending upon the unique challenges and complexity of each CBL

Summary of Essential Duties and Responsibilities

         Transition Phase (usually 90-120 days)

While permanent staff are being hired and onboarded, this position will serve as a member of the QuickStart Team to immediately begin work for the new CBL client.

At the immediate startup of a CBL, the CBL Project Manager will triage the incoming work to determine whether the instrument will be calibrated at the CBL, sent to another Transcat lab, or sent to an approved supplier.  They will also perform calibrations through direct calibration of the instruments at the CBL or by performing the review of vendor calibration certs to complete those work orders.  As the permanent technician(s) for the CBL are hired, onboarded, and ramp up their calibration duties, the CBL Project Managers will ramp down their direct calibration work and start training and supervising the permanent calibration technicians’ work.  Over the course of each Transition Phase, the Project Manager’s calibration tasks start at 100% of their time and reduce to less than 10% over the Phase.  In any given year, the calibration tasks equate to about one-third of a Project Manager’s time.

         Steady-State Phase

Once the CBL reaches Steady-State, the Project Manager will perform data reviews of technicians’ work across multiple CBLs, remotely, to assist the Calibration Operations Managers with that supervisory function.

In addition, during the Steady-State phase, the Project Manager will move on to the next CBL startup (a Transition Phase at a new CBL), while still performing data reviews of the technicians’ work across multiple CBLs.  In addition, whenever technician turnover occurs at a CBL, the Project Manager will also fill in to complete the calibration work, ramping down as the replacement technician is hired/onboarded as described above.

Essential Duties and Responsibilities

1. Plan and controlling workflow to meet customer demands
2. Provide ongoing technical assistance and direction to staff relative to Company’s services
3. Establishing and maintaining positive customer and employee relations
4. Establishing and maintaining teamwork within laboratory
5. Assist in managing the handling of customer and/or employee issues
6. Triage incoming equipment and assign work to technicians in the laboratory
7. Track availability and updates records of lab assets
8. Oversee, delegate, and/or initiate requests for data sheets for units for which a data sheet does not currently exist
9. Assist CBL Operations Manager with training/onboarding of permanent CBL technician(s)
10. Utilize various computerized maintenance management software (CMMS) and databases for instrument identification, calibration data entry and asset management
11. Apply general knowledge and experience of instruments that measure: temperature, pressure, flow, force, torque, chemical analysis, optics, humidity, speed, viscosity, mechanical dimensions, geometric dimensioning & tolerancing (GD&T), vacuum, light intensity, mass, voltage, current, resistance and frequency
12. Adapt to learn new instruments, calibration techniques, and develop skills to support requirements, including training of technicians
13. As needed, perform calibration of electronic, electro-mechanical, analytical and mechanical instrumentation across a multitude of Metrology disciplines which may include but are not limited to:
    1. Autoclaves, DI water systems, Lyophilizers and Wave Bioreactors
    2. Analytical balances, centrifuges, freezers, refrigerators, stability chambers, incubators, ovens, ph meters, conductivity meters, monitoring systems, timers, stopwatches, thermometers, and glass washers, et.al.
    3. Process controlled instruments in a factory/production environment using an understanding of the overall process, to identify key instruments, process tolerances, safety considerations, timelines and production schedules.
    4. Electronic instruments using high-end standards: Multifunction calibrators, SPRT/RTDs, temperature baths, dry blocks, oscilloscopes, power supplies, multimeters, function generators, HiPot testers, timers
    5. Geometric Dimensioning & Tolerancing (GD&T): Custom gages using open-table setup, CMM, or Vision System standards to perform calibrations.
14. Other duties as assigned

Required Knowledge, Skills, and Abilities

Required

• Strong leadership with the ability to be a key account representative, working with a team of sales and service support to ensure exemplary customer relationships.
• Organized, resourceful, highly motivated, and dedicated problem solver with the proven ability to work in unison with customers and staff.
• Ability to work harmoniously with CBL customer and on-site Administrator/Planner to coordinate due instruments for service, whether performed locally or distributed to other Transcat Laboratories or to approved suppliers.
• Ability to perform calibration work on-site at customer facility. Responsible for the calibration of an extensive variety of process controlled, mechanical and laboratory instruments throughout the client’s facility.
• Understanding of FDA regulations.
• Working knowledge of computers and databases. 
• Team player committed to working in an environment with high quality standards and expectations. 
• Must be vaccinated for COVID-19 to gain entry into most of Transcat’s Life Science/Healthcare Industry clients’ facilities. 

Preferred

• Experience in a GxP environment.
• Ability to read and work from blueprints, schematic diagrams and specification manuals. 
• Understand measurement uncertainty concepts and an ability to recognize capability limitations.
• Ability to obtain government security clearance.

Education and Experience

• Four-year STEM or management degree from a regionally or nationally accredited institution/program
• Or minimum ten years’ experience in PMEL/TMDE/instrumentation and controls, with working knowledge of installation, calibration, and repairing equipment, as well as experience managing a calibration operation
• Or equivalent combination of education and experience listed above

Travel

• Must be willing to travel 90% of work schedule to client sites wherever and whenever needed. Currently, travel may be required throughout U.S. and Puerto Rico, but may expand internationally.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job. We will reasonably accommodate individuals with disabilities to perform the essential functions of the position. While performing the responsibilities of the job, the employee is required to read, write, talk, and hear. The employee is often required to sit and use their hands and fingers to handle tools and equipment. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Occasionally will be required to lift up to 75 lbs.

Work Environment

The work environment described here is representative of what an employee encounters while performing the essential functions of this job.  While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and vibration. The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal opportunity employer and prohibits discrimination on the basis of any protected status.  All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless to do so poses an undue hardship on the company or a direct threat to health and safety.

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