IndySoft Configuration & Support Specialist

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Salary range is $87-130K

Position Summary

The IndySoft Configuration & Support Specialist will be responsible for managing our IndySoft calibration management software, ensuring that it is functioning at optimal levels, and improving it to meet the growing needs of our organization. They will be responsible for configuring, implementing changes, and supporting the IndySoft application at Transcat.

Essential Duties and Responsibilities

• Configure and implement new features and functionality within our IndySoft environment in a manner that is both scalable and maintainable
• Integrate separate lab locations into one central IndySoft system, including data migration
• Provide exceptional technical support to Transcat's IndySoft users of varying skill levels via phone, email, and our internal ticketing system
• Troubleshoot IndySoft and related software issues, diagnose problems, and implement effective solutions specific to Transcat's workflows
• Collaborate with Transcat's internal teams (IT, Service Operations, Sales, and Finance) to understand and address IndySoft-related challenges, and test functionality
• Research and escalate complex technical issues
• Document solutions and procedures to ensure knowledge transfer and maintain a comprehensive knowledge base specific to Transcat's IndySoft usage
• Stay up to date on the latest IndySoft training, software releases, and industry trends relevant to Transcat's operations, and provide training to Transcat employees
• Load IndySoft-related software packages and business applicable programs into our software portal and install software onto computers (e.g., Tech Sync, Web Tier Tools)
• Collaborate with the Transcat IT Helpdesk to maintain IndySoft-related hardware, peripherals, and environmental monitoring devices
• Track and communicate software changes between releases and updates
• Additional tasks as required to ensure IndySoft functionality and reliability
• Model the Company’s values to influence others to perform in an aligned manner
• Other duties as assigned

Required Knowledge, Skills, and Abilities

• Demonstrated ability to design, configure, implement, and maintain software applications
• Strong understanding of computer hardware and software, including Microsoft Office 365 (e.g., Outlook, Excel, and SharePoint)
• Ability to work independently and as part of a team
• A passion for providing exceptional customer service
• Excellent troubleshooting and problem-solving skills, and attention to detail
• Excellent written and verbal communication skills, with the ability to effectively communicate technical information to non-technical users
• Ability to travel to our international network of locations (< 50% total travel)
• Ability to provide occasional after-hours support to perform software upgrades and deploy new configurations, minimizing downtime and disruption to laboratory operations

Education and Experience

• 5 years of experience working in calibration laboratory operations
• 2 years of experience with IndySoft software usage, configuration and implementation, and creating IndySoft reports
• Experience with database administration and SQL queries
• Experience with IndySoft scripting, preferred
• Associate’s degree or higher in a technical field, preferred
• Working knowledge of relevant industry standards (e.g., ISO 17025) and calibration automation software applications (e.g., Fluke MET/CAL, MET/CONNECT), preferred
• Experience with ticketing systems and knowledge base management tools, preferred
• Experience in technical support or a related field, preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination on the basis of any protected status.  All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless to do so poses an undue hardship on the company or a direct threat to health and safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.

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