Customer Service Coordinator

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

This position will be trained in all aspects of the shipping and receiving department which includes the driver responsibilities.

• Processes outgoing shipments: Gather equipment and verify information on packing lists.  Properly pack unit/s in compliant boxes/containers.  Weighs and documents size of package.  Enters information into UPS or FedEx portals and affixes shipping labels.   Places outgoing boxes in designated area.
• Unpacks and examines incoming shipments by using the packing list. Documents and reports any damaged items or shortages.  Places equipment in designated area and updates computer system where applicable
• Pulls and does audit check on equipment being delivered to the customers place of business
• Loads and unloads company delivery vehicle
• Obtains customer signature on receipt for pick-up or delivery
• Cleans company vehicle as necessary
• Monitor routine maintenance for company vehicles and coordinate with manager if necessary repairs are needed
• Documents any customer issues and reports them to their manager
• Routinely interact with customers as deliveries and/or pick-ups are made
• Other duties as assigned

Required Knowledge, Skills, and Abilities:

• Basic data enty skills
• Able to lift 50lbs
• 3+ years driving experience with a valid driver’s license and acceptable driver history
• Team player, good organizational skills, and excellent communication skills are a must.

Education and Experience:

• Past driving or shipping and receiving exerpience a plus
• Minimum of a high school diploma or general education degree (GED)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this ob, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Occasionally will be required to lift up to 50 lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination on the basis of any protected status.  All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless doing so poses an undue hardship on the company or a direct threat to health or safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.