Customer Service Representative

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

Position Summary:

The Customer Service Representative will serve as a conduit for information between operations, sales, and the customer. The successful candidate will predominantly support tickets, requests, lead escalation, quotes, and status of items – but should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision.

• This is a fast-paced position driven on turnaround and response time to customers
• Measures of success will be surrounding ease of service, timeliness of communication, as well as ability to articulate quality of service and work performed among other periodic performance targets as designated
• Control service workflow so that customer’s commitments are met and up to date job status is accurately documented at all times
• Drive high quality customer deliverables and post sales customer functions relating to calibration service support
• Work in accordance with company policies and procedures and generally accepted business and technical standards
• Safeguard Company and customer equipment, material and information learned in execution of duties
• Controls order processing workflow in multiple business systems
• Generate purchase orders for parts and services as needed
• Maintain accurate, complete, and up-to-date department files and records on a timely basis
• Coordinate daily driver pickup/delivery schedule
• Actively support the company mission, goals, programs, and policies
• Monitor and drive workflow and administrative turn times
• Prepare customer paperwork for shipments as required
• Assist in shipping/receiving and TMS processing as required
• Backup for onsite coordination
• Enter data accurately and on a timely basis
• Responsible for shipping/receiving and prioritizing Next Day Air arrivals and shipments
• Protect company assets, information and interests
• Comply with all company policies and procedure
• Clean Driving Record 
• Must demonstrate computer skills/be willing to learn a new database
• Must be resourceful and able to find answers quickly. 

Qualifications:

• Experience working in an office environment
• Attention to detail
• Proficient with systems and workflows
• Willing to take direction
• Must be able to multitask 

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

Employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to walk, sit and talk or hear. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and vibration. The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status.  As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.