Manager, Quality Assurance

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer— 

• Work that matters.
• A values-based culture where people care about each other and the work they do together.
• Flexibility
• Training and development to accelerate learning and career advancement.
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Pay range is $85,000-$115,000

The Quality Manager will play a key leadership role within the Quality Assurance department and serve as a primary driver of quality excellence across our network of accredited labs. This role oversees a team of Quality Analysts and ensures compliance with all applicable quality standards, including ISO/IEC 17025, ISO 9001, ANSI Z540-1, and ANSI Z540.3 across the Transcat network. The ideal candidate combines a solid foundation in quality systems with technical knowledge of calibration practices and the ability to lead with influence, integrity, and accountability.

• Ensure training and development plans are in place and communicated to employees to drive performance improvement and career progression.
• Complete and deliver accurate, thorough, and prescriptive employee performance reviews on the required timeline. 
• Lead, coach, and manage a team of Quality Analysts supporting the Transcat network of laboratories.
• Ensure full compliance with ISO/IEC 17025, ANSI Z540.1, ANSI Z540.3, and ISO 9001 standards.
• Maintain and continuously improve the Quality Management System (QMS) to meet accreditation and regulatory requirements.
• Interpret standards and translate requirements into practical policies, procedures, and training for operational teams.
• Oversee internal audit programs, coordinate external assessments, and drive effective corrective action and root cause processes.
• Act as a technical resource for calibration methodology and measurement uncertainty, ensuring alignment with relevant standards.
• Analyze quality performance data, track trends, and present findings to senior leadership with strategic recommendations.
• Collaborate cross-functionally to resolve customer complaints, nonconformances, and process gaps.
• Deliver ongoing training to ensure staff competency in quality requirements and continuous improvement practices.
• Support the Director of Quality in executing company-wide quality strategies and improvement initiatives.
• Model the Company’s values to influence others to perform in an aligned manner.
• Other duties as assigned

Required Knowledge, Skills, and Abilities

• Demonstrated expertise in ISO/IEC 17025, ANSI Z540.1, ANSI Z540.3, and ISO 9001 standards, and how they apply to calibration services and laboratory operations.
• Strong working knowledge of calibration processes, measurement traceability, uncertainty, and metrological principles.
• Proven ability to manage and mentor teams across multiple locations.
• Excellent written and verbal communication skills; able to interact with auditors, clients, and internal teams effectively.
• Strong analytical and organizational skills; experience with quality data reporting and root cause analysis.
• Proficiency with Microsoft Office and quality system platforms (CAPA systems, document control, etc.).

Education and Experience

• Bachelor’s degree in Engineering, Science, or related technical field (or equivalent work experience).
• Minimum 5 years of experience in Quality Assurance, with at least 2 years in a leadership role.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status.  As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.

ind1