Collection Representative

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Pay range is $18.00 - $24.00/hour

Responsible for collecting on delinquent accounts in a fast-paced environment.

• Communicate with customers in a courteous and professional manner.
• Request and pursues payment on delinquent accounts via communication with customers.
• Utilize basic internet and computer search tools to locate customer contact information.
• Negotiate payment terms and schedules on delinquent accounts.
• Follow established guidelines to review and update account status.
• Maintain detailed records payment promises and pertinent account details; schedule follow-up communication with customers.
• Minimize objections for payment and suggest available customer-friendly payment options.
• Accept payments over the phone via credit card.
• Communicate escalations with management and other team members.
• Monitor accounts receivable and cash receipt reports.
• Assist in compiling information for bankruptcy claims and collection agency placements.
• May assist in reviews, investigations and corrections of errors and inconsistencies in invoicing.
• Other duties and projects as directed.

Qualifications

• High school diploma or equivalent required: 1-2 years related experience and/or training; or equivalent combination of educations and experience.
• High level of confidentiality
• Highly organized with attention to detail
• Excellent written and verbal communication skills
• Basic knowledge of Microsoft Excel
• Ability to multitask           

Education and/or Experience                                        

Bachelor's degree (B. A.) from four-year college or university, and one to two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

The employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to walk, sit and talk or hear. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and vibration. The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.