Salesforce & eCommerce Delivery Team Lead

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

Position Summary

The Salesforce & eCommerce Delivery Team Lead will be responsible for overseeing the planning and execution of development and delivery efforts across both platforms. This role will lead sprint planning, backlog management, and release coordination to ensure work stays aligned with business priorities and timelines. As a key member of the IT team, the Team Lead acts as a delivery concierge—providing structure, removing blockers, and ensuring teams have what they need to execute. The role also supports project teams by guiding Salesforce technical work and advising on platform best practices.

Essential Duties and Responsibilities

• Lead day-to-day execution across Salesforce and eCommerce delivery teams
• Own and manage Jira backlogs, task assignment, and sprint planning
• Coordinate release cycles and QA handoffs in partnership with QA leadership
• Represent teams in planning sessions, standups, and stakeholder meetings
• Make design and platform-level decisions for Salesforce development work
• Support Salesforce developers by clarifying tasks, prioritizing workload, and unblocking issues
• Align eCommerce development efforts and tasks with business roadmaps and delivery timelines
• Track progress, identify risks, and communicate status updates to business and technical stakeholders
• Maintain clear process and system documentation to support team workflows and development efforts
• Model the Company’s values to influence others to perform in an aligned manner
• Ensure training and development plans are in place and communicated to employees to drive performance improvement and career progression
• Complete and deliver accurate, thorough, and prescriptive employee performance reviews on the required timeline
• Other duties as assigned

Required Knowledge, Skills, and Abilities

• Strong working knowledge of Salesforce tools (Apex, Flows, LWC, DevOps processes)
• Familiarity with Salesforce release management (e.g., Copado, Git)
• Proficiency with Jira and sprint-based delivery workflows
• Ability to represent teams effectively in cross-functional and business-facing settings
• Solid understanding of eCommerce platforms and delivery cycles, especially in a B2B context
• Clear, confident communicator with a proactive, team-oriented leadership style

Education and Experience

• Bachelor’s degree in a related field, preferred
• Experience coordinating across development, QA, and product teams

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status.  As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.