Quoting Services Manager

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Compensation Range: $60k-$85k

Quote Services Manager is principally responsible for ensuring that our processes and talent support our customers’ needs for fast, accurate, and appropriate quotes.

• Provide training, mentorship, coaching, and development to team members to drive performance.
• Work collaboratively on service and distribution-driven initiatives as we integrate business units into our systems and quote process.
• Deliver a strong balance of sales, productivity, and teamwork.
• Lead people through changes in processes, and technology for capacity planning.
• Strategic use of hiring, workforce planning, overtime, and incentive pay to drive results and meet goals.
• Active communication with stakeholders around the business, and escalation of key customer impacts on performance to KPI/SLA’s
• Additional job duties as assigned

Job Requirements

• Experience with salesforce.com and AS/400 or similar ‘function-key driven’ legacy ERP required
• Proven leadership responsibility within a metric-driven role is a must
• Well-versed in typical business applications
• Ability to manage both in-office and remote workforce
• Project management, or experience managing the launch of technology or software platforms or tools a plus.
• Understanding of quality, calibration, and technical sales is a plus
• Proven experience driving optimal performance of a contact center including the use of KPI’s, industry trends, tools, and solutions.

Education and/or Experience:   

• Bachelor's degree (B.A.) with team leadership required or an alternative of 10 years of progressively growing business experience with supervisory responsibility.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit for extended periods of time and maintain concentration for prolonged periods of work.
• Use a computer for extended periods to type, operate a mouse, and perform other tasks.
• Communicate effectively, both verbally and in writing, with colleagues, clients, and vendors.
• Stand, walk, and move around the office as necessary to meet job requirements and attend meetings.
• Lift and move objects or equipment weighing up to 25 pounds on an occasional basis.
• Attend off-site events or meetings, which may require travel on an occasional basis.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

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