Inbound Sales Representative I

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer— 

• Work that matters.
• A values-based culture where people care about each other and the work they do together.
• Flexibility
• Training and development to accelerate learning and career advancement.
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Pay range is $19.00 - $27.40 / hour, plus variable incentive plan 
• Hours are 11am-8pm EST/ 10am-7pm CST/ 9am-6pm PST

Sells products and calibration services to business and industrial establishments or individuals over the telephone by performing the duties listed below. Answers and responds to customer inquiries regarding any issue including billing or expediting orders. Meets activity goals and sales objectives

• Primary focus is to handle inbound sales calls, emails and Chats for product and calibration sales. Skills required would be the ability to cross sell stock calibration, repair services and accessories as well as assist customers with customer service issues.   Handles inbound calls, emails and Chat to close orders and increase customer loyalty. 
• Builds and maintains customer’s relationships by offering a consultative approach. Uses listening skills to identify customer needs, opportunities, and makes decisions on next steps.
• Cultivates sales call opportunities in order to generate incremental business. Asks probing questions to understand customer requirements and quotes appropriate product and services to meet the customer’s needs.
• Prepares product and calibration quotes and orders.
• Demonstrates ability and proficiency to upsell and increase average order size (dollar amount).
• Provides technical product support to the customer and involves applicable marketing and/or vendors to determine specifications needed for the customer’s applications.
• Overcomes technical and business objections of prospective customers and assists the sales process to close.
• Estimates date of delivery to customer, based on knowledge of Transcat’s inventory levels and vendor delivery schedules. Investigates and resolves customer problems with deliveries.
• Complies with all mandatory call requirements including data hygiene of contact information both in D&W and the CRM system.
• Pass on lead referrals to outbound and field sales group, and effectively communicate with all necessary parties to further penetrate market share.
• Accurately enters new customer data and other sales data for current customers into computer database.
• Perform contract review with customers.
• Provide exceptional customer service to both internal and external customers.
• Always establish and maintain professional telephone etiquette for incoming and outgoing calls.
• Other duties as directed

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Valid driver’s license & clean driving record
• Must be detail oriented

Education and/or Experience:                                    

Minimum of a high school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.

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