Technical Manager, Calibration

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Pay range is $100,000 - $115,000

Position Summary

Primarily responsible for the oversight of technical knowledge and operations within a calibration lab including training, performing calibrations, data review, and process improvement. Support the Service Operations Manager in the execution of their duties, and when delegated, represent the Manager in their absence. Meet corporate, divisional, and lab goals while maintaining customer requirements through the effective oversight of the Calibration Laboratory staff. Capable of completing work independently within the lab or onsite at a customer location with no guidance.

Essential Duties and Responsibilities

• Model the Company’s values to influence others to perform in an aligned manner
• Responsible for the oversight of technical knowledge and operations within a calibration lab including training, performing calibrations, data review, and process improvement
• Maintain calibration standards
• Collaborate with internal Quality and Metrology teams to maintain quality policies that assures lab compliance with ISO17025 and other standards
• Work with metrology to document, investigate and determine any impact to standards and customer equipment as a result of asset calibrations
• Provide on-going technical assistance and training to all lab technicians
• Leverage technology to enhance technician productivity
• Schedule workload to meet customer and company commitments
• Responsible for assisting the Calibration Service Operations Manager in the execution of their duties, and when delegated, represent the Manager in their absence
• Take corrective action on nonconforming customer issues, assuring a sustainable solution is implemented
• Assist Sales with understanding customer technical requirements while allowing Transcat to achieve favorable results
• Drive a culture of continuous improvement at all levels of the organization
• Utilize lean enterprise tools to eliminate waste and optimize processes
• Travel is occasionally required, up to 25%
• Ensure training and development plans are in place and communicated to employees to drive performance improvement and career progression
• Complete and deliver accurate, thorough, and prescriptive employee performance reviews on the required timeline
• Other duties as assigned

Required Knowledge, Skills, and Abilities

• Call upon high-level skills, techniques, and processes to independently calibrate, troubleshoot, and adjust a high volume of high-level equipment with few errors
• Ability to understand, calculate, and apply uncertainties to measurements made and conduct independent research when necessary
• Ability to interface directly with customers to fulfill their calibration needs both in-lab or on-site
• Demonstrate ability to lead and coach individuals/teams to accomplish productivity goals and identify opportunities for improvement
• Certified Calibration Technician (CCT) certification through ASQ is desirable
• Must possess a valid driver’s license

Education and Experience

• Bachelor's degree from an accredited college or university preferably in a technical field
• 5+ years’ experience in repair and calibration of instruments, preferably in progressively responsible positions or equivalent combination of education and experience
• PMEL (Precision Measurement Equipment Laboratory) or TMDE (Test Measurement Diagnostic Equipment) training should sufficiently prepare a candidate for this position

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.