Sales Support and Development Specialist

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Pay ranges between $18.91-$28.38/hr 

Essential Duties and Responsibilities:

• Tier 1 Support for the Inbound Sales Representatives, fielding questions and escalating to Management when needed.
• Monthly Call Monitoring and feedback driven discussions with the GSS team
• Quarterly Content Creation requirements
• Proficiency in Quote Specialist & Inbound Sales skills (quote and order processing, customer service requests, invoicing, credits, warranty, etc.)
• Expected to spend part of their time completing cases, taking calls, and chats.
• Assist Inbound Sales team by answering queue phone calls when requested, while incorporating Standards of Sales & Service Excellence.
• Ability to analyze and determine any changes or enhancement opportunities to current processes, procedures and customer approaches.
• Customer problem resolution – Resolve customer satisfaction issues.
• Employee problem resolution – Address employee concerns, scheduling, and other issues.
• Work closely with management to ensure KPIs are met.
• Assist Quote Services Manager & Inbound with reporting, training, and strategic planning.
• Excellent communication skills both written and oral required.
• Build relationships with internal departments and customers
• Detail oriented, organized and efficient
• Thrive in a fast-paced team environment
• Robust problem solving and analytical skills and the ability to handle multiple projects and tasks simultaneously
• Promotes innovative problem-solving by identifying creative, efficient, and scalable solutions to support evolving sales and operational needs
• Other duties as assigned

   

   

Job Requirements:

• • • 2+ years. related experience (product data entry/telephone sales)
    • Must be well organized with excellent attention to detail and accuracy 
    • Must have the ability to multi-task in a fast-paced environment
    • Excellent verbal and written communication skills
    • Candidate must be computer literate and proficient at using a keyboard. Proficient in Microsoft Office– Outlook, Excel, Word and Acrobat Adobe, Salesforce
    • Must have excellent follow-up skills
    • Effective and Positive Communication
    • Problem Solving and Resourcefulness
    • Sales-ability
    • Quality, Accuracy and Productivity

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Associate Degree required; Bachelor’s preferred

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in-group problem solving situations.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal Skills - Listens to others without interrupting; keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Listens and gets clarification; Responds well to questions.  Participates in meetings.

Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment

Ethics – Treats people with respect; upholds organizational values

Organizational Support – Follows policies and procedures

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in-group problem solving situations.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal Skills - Listens to others without interrupting; keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Listens and gets clarification; Responds well to questions.  Participates in meetings.

Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment

Ethics – Treats people with respect; upholds organizational values

Organizational Support – Follows policies and procedures

Reasoning Ability- Ability to apply common sense understanding to carry out instructions furnished in written or oral form.  Ability to deal with problems involving several concrete variables in standardized situations

Computer Skills- To perform this job successfully, an individual should have knowledge of Internet software and Transcat internal systems including the sales and order processing systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination on the basis of any protected status.  All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless doing so poses an undue hardship on the company or a direct threat to health or safety.

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