Sr. Director, Operations

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Pay range is $165,000 - $185,000 plus incentives

Position Summary

To drive fulfillment of our strategic goals, the Senior Director of Operations will play a pivotal role in driving Transcat’s operational excellence and strategic growth. The Senior Director will oversee a diverse range of operational functions. The primary responsibility of this position is to optimize operational efficiency, reduce costs, ensure quality, and enhance customer satisfaction while ensuring alignment with the company's overall strategic goals.

Accountabilities and Essential Responsibilities

• Strategic Leadership: Develop and implement comprehensive operational strategies that support the company's long-term vision and goals
• Increase the adoption of strategic objectives driving improved retention, e.g., automation improving productivity and throughput, ease of doing business improving customer intimacy and satisfaction, and expanding capability insourcing TMS and improving TAT

• Operational Excellence: Lead initiatives to streamline processes, ensure quality, reduce costs, and improve overall operational performance
• Ensure ethical conduct and rigorous quality accreditations
• Understand and drive business metrics and performance measurements ensuring effectiveness and achievement of targets/goals
• Justify and allocate resources to enable fulfillment of organic growth, retention, productivity, and profitability goals
• Maintain knowledge of requirements and procedures affecting the business and ensure company policies, procedures, and reporting comply throughout the operation
• Develop and deploy formalized project management tools and process. Act as the tollgate for projects ensuring requirements are properly defined and meet strategic goals

• Team Management and Leadership: Build, develop, and lead a high-performing team of operations professionals
• Leaders developing leaders: increase accountability and openness to challenge team and peers to be “Best in Class”
• Coach and mentor Directors and Regional managers to drive profitability, team cohesion, and service metrics
• Ensure Directors, Regionals, and local management are systematically developed, are effective in their roles and meet the expectations of customers, employees, and the company
• Maintain regular follow ups and meetings with team members to determine progress in meeting goals and objectives of service delivery, customer satisfaction, and profitability
• Effectively ensure the proper utilization of support functions

• Performance Management: Establish key performance indicators (KPIs) and track progress to ensure operational objectives are met
• Develop team members in management skills, tools, accountability, and ability to clearly articulate/report on drivers for their labs/teams

• Risk Management: Identify and mitigate operational risks, ensuring business continuity and compliance with relevant requirements

• Business Acumen/Financial Management: Oversee operational budgets, manage costs, and drive revenue growth
• Drive an increased depth of knowledge of the business by the Directors, Regionals, and managers relative to their roles

• Customer Focus: Foster a customer-centric culture and ensure exceptional customer service.

• Continuous Improvement: Drive a culture of continuous improvement, leveraging data-driven insights to identify opportunities for optimization
• Foster an environment of challenging the status quo. Develop a team that engages in critical thinking and considers out of the box ideas
• Drive service operations continuous process improvement and improve customer satisfaction
• Deploy, maintain, and continuously improve lean initiatives

• Cross-Functional Collaboration: Collaborate effectively with other departments, such as sales, marketing, and finance, to achieve shared objectives.
• Partner with sales and business development to bring innovative and market leading solutions to our customers

It is essential that the individual in this role be viewed as a creditable, trusted advisor to all internal and external customers and stakeholders.

Key Attributes and Competencies

• Ability to hire A players and develop people: strong coach and mentor
• Analytical skills
• Business Acumen: financial knowledge, risk evaluation, market orientation, critical thinking
• Excellent communicator/listener
• Quick learner/intelligent/coachable
• Strategic thinking/visioning/creativity
• Proactive and experienced change agent
• Teamwork

Required Knowledge, Skills, and Abilities

• 10-years’ experience running a multi-unit technical service delivery operation
• Demonstrated success in a complex, fast-growing technical service environment
• Experience in a lean service environment. Successful lean conversion or transformation experience a plus
• Management experience in a matrixed regional/district reporting structure
• Strong coaching and mentoring skills
• Experience working under ISO 9001, ISO 17025 or similar quality management systems
• Demonstrated experience exercising considerable judgment and discretion
• Previous P&L and income statement responsibility for a multi-unit organization
• Ability to travel up to 40% of the time required
• Excellent interpersonal, communication, and management skills
• High ethical standards

Education and Experience

• Bachelor’s degree from a four-year college or university
• MBA or Master’s degree a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status.  As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.

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