Technical Research Specialist

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer— 

• Work that matters.
• A values-based culture where people care about each other and the work they do together.
• Flexibility
• Training and development to accelerate learning and career advancement.
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

Capabilities/Pricing Instrumentation Database: Maintains the organization's Transcat capabilities and pricing database.  Responsible for maintaining and updating Manufacturer Management listings, which include manufacturer names, instrument models, instrument ranges, instrument accuracies, and instrument descriptions, assigning the appropriate Metrology discipline and subgroup, while evaluating and assigning lab capabilities.  Performs research to ensure these entries are accurate.

• Upon request from multiple departments (sales, cal labs, quote group, marketing) Technical research evaluates new items that are to be placed into the capabilities and pricing database or modifies current entries to make them more accurate.
• Works on capabilities and pricing projects, as directed.
• Using multiple resources (internet, manufacturer catalogs, manuals, etc.), perform research to determine the Original Equipment Manufacturer (OEM) of an instrument, its model number, and proper description before entering or correcting any entry in the capabilities and pricing database.
• If this research uncovers a company merger or buyout, the Technical Research Specialist can edit or merge manufacturers creating an alias.
• Reviews OEM’s accuracy specifications and compares them to each lab’s ISO-17025 Scope of Accreditation to decide on each lab’s capabilities and enter these capabilities into the capabilities and pricing database.
• Updates the cal lab capabilities section of the capabilities and pricing database when either a new entry has been made or to correct an existing entry.
• Updates capabilities and pricing database regarding Manufacturer Name, Model, Range, Accuracy, Description, Lab Capabilities, Subgroup, etc., or for non-Transcat calibrations (TMS items) regarding TMS Vendor(s), TMS Prices, etc.
• Assigns the correct standard cost discipline and subgroup to each item in the matrix. If no subgroup exists, inform the Technical Research Manager that one is needed and continues with the pricing matrix entry per the guidance of the Technical Research Manager   
• Determines whether the instrument falls within Transcat repair capabilities and assigns the appropriate flat repair pricing to the instrument.
• Works directly with sales and operations personnel on new items solely deciding whether an item will be calibrated by Transcat or will need to be calibrated by a vendor and updates the capabilities and pricing database
• Solely decides what subgroup a new item should go in or if a new subgroup needs to be created which directly impacts the pricing and has a significant impact on Transcat’s business.
• Researches and reviews OEM calibration procedures to determine if Transcat can perform the same calibration. If needed, will get Lab Managers, Metrology Team, or other technical resources involved.
• Updates models in the capabilities and pricing database to present accurate information to support accurate capabilities and pricing for quoting and efficient inter-lab transfers to minimize wasted shipping costs.
• Receives requests from sales personnel to help identify additional points for various items that directly impact the pricing we charge our customers.
• Reviews GD&T, Parts Inspection, and other customer diagrams and drawings for technical requirements and to help determine the calibration price/points on GD&T and Parts Inspection items.

Required Knowledge, Skills, and Abilities

• Experience and ability to identify and manage conflict in proactive communication (verbal and written) skills to balance strong interpersonal, negotiation, and management skills and strong business acumen with a high focus on collection efforts.
• Ability to demonstrate leadership by effectively managing a team of professionals at all skill levels.
• Must be a strong self-directed professional with the ability to work effectively in a fast-paced demanding environment, handle multi-tasks, problem-solving, and effectively follow through.
• Work collaboratively with customers and all internal partners/departments.
• Have a strong ability to network externally and possess excellent interpersonal and communication skills.
• Must have highly developed interpersonal, organization, problem-solving, and customer-oriented know-how.
• Ability to travel on a needed basis (limited)

Education and Experience

Associate degree (A. A.) or equivalent from a two-year accredited college or technical school plus 4 years related experience; or equivalent combination of education and experience.  PMEL/TMDE military experience preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

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